Everything you need to know about our services, bookings and policies, so you can book with confidence.
These Terms & Conditions (“Terms”) apply to all cleaning and associated services provided by Flash Cleaning Services (“Flash Cleaning Services”, “we”, “us” or “our”) to any customer or client (“you” or “your”).
By requesting, booking, accepting or continuing to use our services, you agree to these Terms.
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1. OUR SERVICES
1.1 Flash Cleaning Services provides commercial, residential and property-related cleaning services as agreed with the client.
1.2 Services may include, but are not limited to:
• General and commercial cleaning
• Estate agent and property management cleaning
• End-of-tenancy cleaning
• Deep cleaning
• Carpet and upholstery cleaning
• Appliance cleaning
• Property clearance-related cleaning
• Communal area cleaning
• One-off and recurring cleaning
• Other cleaning services agreed with the client
1.3 The exact services, frequency and scope of work will be confirmed through a quotation, proposal, work order, purchase order, booking confirmation, email correspondence or other written agreement.
1.4 Any work requested outside the agreed scope may be charged separately.
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2. QUOTATIONS AND PRICING
2.1 Quotations are prepared based on the information provided by the client regarding the property, size, condition and services required.
2.2 Where the condition or requirements of a property are materially different from the information provided, Flash Cleaning Services reserves the right to revise the quotation.
2.3 Additional work requested by the client after a quotation has been accepted may incur additional charges.
2.4 Unless otherwise stated, quotations are valid for the period specified on the quotation.
2.5 Any agreed changes to pricing or scope of services should be confirmed in writing.
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3. PAYMENT TERMS
3.1 Unless a different payment arrangement has been agreed in writing before the services are provided, all invoices are payable within 7 calendar days of the invoice date.
3.2 Where a client has an agreed payment cycle, the agreed payment cycle will take precedence over the standard 7-day payment term.
3.3 Where a 14-day payment arrangement has been agreed, the invoice will be payable 14 calendar days from the agreed invoice/payment date.
3.4 Where a 28-day payment arrangement has been agreed, the invoice will be payable 28 calendar days from the agreed invoice/payment date.
3.5 For ongoing commercial contracts, the agreed payment terms may be stated in the service agreement, quotation, purchase order or other written agreement.
3.6 A payment arrangement is not considered agreed unless confirmed in writing by Flash Cleaning Services.
3.7 The client remains responsible for ensuring that payment reaches Flash Cleaning Services by the agreed due date.
3.8 Where an invoice is overdue, Flash Cleaning Services reserves the right to:
• Contact the client to request payment;
• Suspend or postpone further services;
• Require payment in advance for future services;
• Recover reasonable costs associated with recovering the outstanding debt; and
• Where applicable, exercise statutory rights relating to late payment.
3.9 For qualifying business-to-business transactions, Flash Cleaning Services reserves the right to charge statutory interest and compensation for late payment in accordance with applicable legislation, including the Late Payment of Commercial Debts (Interest) Act 1998.
3.10 The client should not withhold an entire invoice because of a dispute concerning only part of the invoice. Any undisputed amount remains payable by the agreed due date.
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4. COMMERCIAL CLIENTS, PURCHASE ORDERS AND INVOICES
4.1 Where a commercial client requires a purchase order (“PO”) number, the client must provide the relevant PO number before services are undertaken where reasonably possible.
4.2 The client remains responsible for providing accurate billing information, including company name, billing address, purchase order number and accounts payable contact details.
4.3 Where a client operates a 14-day or 28-day payment cycle, this must be agreed before or at the commencement of the relevant service arrangement.
4.4 A client’s internal payment-processing procedures do not automatically alter the payment terms agreed with Flash Cleaning Services.
4.5 Where an invoice is rejected due to missing information or an administrative error, the client should notify Flash Cleaning Services promptly so the matter can be corrected.
4.6 Where an invoice is disputed, the client must provide details of the dispute within a reasonable period and should not delay payment of any undisputed amount.
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5. ACCESS TO PROPERTIES
5.1 The client is responsible for providing safe and reasonable access to the property at the agreed time.
5.2 Where keys, fobs, access cards, alarm codes or other access arrangements are required, these must be provided in advance.
5.3 Flash Cleaning Services will take reasonable care when handling keys, access cards and security information.
5.4 Where our staff or contractors attend a property but cannot gain access due to circumstances outside our control, the client may be charged for the attendance or associated costs where applicable.
5.5 Clients must notify Flash Cleaning Services immediately if access arrangements change.
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6. KEYS, ACCESS CODES AND SECURITY
6.1 Keys, access cards, fobs and codes provided to Flash Cleaning Services will be used only for the purpose of providing the agreed services.
6.2 Keys and access devices will not knowingly be copied or provided to unauthorised persons.
6.3 Access codes should be provided through an appropriate and secure method where possible.
6.4 Flash Cleaning Services will take reasonable steps to keep keys and access information secure.
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7. HEALTH AND SAFETY
7.1 Flash Cleaning Services is committed to carrying out services in a safe and professional manner.
7.2 Clients must inform us of any known hazards or risks at the property, including:
• Hazardous substances
• Asbestos or suspected asbestos
• Biological hazards
• Sharps
• Pest infestations
• Aggressive animals
• Structural defects
• Unsafe electrical equipment
• Building works
• Other circumstances that could present a health or safety risk
7.3 We reserve the right to refuse, suspend or stop work where we reasonably believe the working environment presents a significant risk to our staff, contractors or others.
7.4 Any additional specialist cleaning, hazardous-material removal or specialist work must be separately agreed and may require appropriately qualified contractors.
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8. CLEANING STANDARDS
8.1 Flash Cleaning Services will provide services with reasonable care and skill.
8.2 Cleaning results may vary depending on the condition, age, material, use and deterioration of the property or item being cleaned.
8.3 We cannot guarantee removal of permanent stains, ingrained dirt, mould, limescale, odours, discolouration, damage or deterioration where these cannot reasonably be removed using appropriate cleaning methods.
8.4 Where a client requires a particular standard or specification, this should be agreed in writing before the service begins.
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9. COMPLAINTS AND RECTIFICATION
9.1 Any complaint regarding the quality or completion of cleaning services should be raised with Flash Cleaning Services as soon as reasonably possible.
9.2 Where appropriate, the client should provide photographs or other reasonable evidence of the issue.
9.3 Flash Cleaning Services will be given a reasonable opportunity to inspect and, where appropriate, rectify a genuine cleaning issue before the client arranges for another contractor to carry out remedial work.
9.4 Nothing in this section limits any statutory rights the client may have.
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10. DAMAGE, LOSS AND LIABILITY
10.1 Flash Cleaning Services will take reasonable care when carrying out its services.
10.2 Clients must notify us of fragile, valuable, damaged or unusual items and surfaces requiring special treatment.
10.3 Flash Cleaning Services will not normally be responsible for pre-existing damage, deterioration, faulty fixtures, defective surfaces or items that are damaged because of their existing condition.
10.4 We will not be responsible for damage resulting from inaccurate or incomplete information provided by the client.
10.5 Clients should remove or securely store cash, jewellery, confidential documents and other valuable personal items before cleaning takes place.
10.6 Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.
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11. CANCELLATION AND RESCHEDULING
11.1 Clients should provide as much notice as reasonably possible when cancelling or rescheduling a booking.
11.2 Where staff, equipment or contractors have been specifically allocated to a booking, cancellation or non-attendance charges may apply where these have been communicated or agreed.
11.3 Repeated cancellations, failed access or non-attendance may result in Flash Cleaning Services requiring payment in advance or declining future bookings.
11.4 Ongoing commercial contracts may contain separate cancellation or termination provisions which will take precedence where applicable.
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12. CLIENT RESPONSIBILITIES
12.1 The client must provide accurate information regarding the property and services required.
12.2 The client must ensure that our staff and contractors can safely access the areas requiring cleaning.
12.3 The client must notify us of relevant hazards, building works, maintenance, restricted areas or other circumstances that may affect the service.
12.4 The client must ensure that any utilities reasonably required to perform the service, such as water and electricity, are available unless otherwise agreed.
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13. SUBCONTRACTORS AND CONTRACTORS
13.1 Flash Cleaning Services may use employees, self-employed contractors or subcontractors to provide services.
13.2 Where subcontractors are used, Flash Cleaning Services will remain responsible for managing the agreed service relationship with the client.
13.3 Subcontractors may be required to comply with Flash Cleaning Services’ operational, health and safety and confidentiality requirements.
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14. DATA PROTECTION AND PRIVACY
14.1 Flash Cleaning Services will process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.
14.2 Personal information may include, where relevant:
• Client names
• Business contact details
• Telephone numbers
• Email addresses
• Billing and invoicing information
• Property addresses
• Access information
• Key and security information
• Communications and correspondence
• Photographs relating to cleaning work
• Information required to manage the client relationship
14.3 Personal information will be collected and used only where there is a lawful basis for doing so, including where necessary to:
• Provide and manage our services;
• Communicate with clients;
• Process quotations and bookings;
• Issue and manage invoices and payments;
• Maintain business and financial records;
• Meet legal or regulatory obligations;
• Protect our business, staff and clients; and
• Deal with complaints, disputes or legal matters.
14.4 Flash Cleaning Services will take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
14.5 Personal information will only be shared with third parties where there is a legitimate and lawful reason to do so, such as where necessary to provide services, process payments, use professional advisers, comply with legal obligations or protect our legal rights.
14.6 Where third-party contractors or service providers have access to personal information, Flash Cleaning Services will take reasonable steps to ensure that appropriate confidentiality and data protection arrangements are in place.
14.7 Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, taking into account legal, accounting, contractual and business requirements.
14.8 Clients may have rights under applicable data protection legislation, including rights to request access to their personal data and, where applicable, request correction, restriction or deletion of personal data.
14.9 Where Flash Cleaning Services operates a separate Privacy Notice, that Privacy Notice provides further information regarding how personal data is collected, used, stored and protected.
14.10 Clients should not provide Flash Cleaning Services with personal information relating to another individual unless they have a lawful basis for doing so.
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15. PHOTOGRAPHS AND RECORDS
15.1 Where necessary for the provision, management or verification of cleaning services, Flash Cleaning Services may take photographs of areas or items relevant to the work.
15.2 Photographs may be used for purposes including:
• Recording the condition of a property before or after cleaning;
• Demonstrating completed work;
• Investigating complaints or disputes;
• Internal quality control;
• Providing evidence to a client where appropriate.
15.3 Photographs containing identifiable individuals or personal information will be handled in accordance with applicable data protection legislation.
15.4 Flash Cleaning Services will not use identifiable client/property photographs for public marketing purposes without an appropriate lawful basis and, where required, consent.
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16. CONFIDENTIALITY
16.1 Flash Cleaning Services will treat confidential client and property information with reasonable care.
16.2 Information obtained through access to a client’s property or business will not knowingly be disclosed to unauthorised persons except where required by law or reasonably necessary to provide the services.
16.3 Staff and contractors may be required to maintain confidentiality regarding client information.
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17. SUSPENSION OF SERVICES
17.1 Flash Cleaning Services reserves the right to suspend services where:
• An account is overdue;
• There is a serious health and safety concern;
• The client has materially breached these Terms;
• Access to the property cannot reasonably be provided;
• Staff or contractors are subjected to threatening, abusive or inappropriate behaviour; or
• Continuing to provide the service would place Flash Cleaning Services or its staff/contractors at unreasonable risk.
17.2 Suspension of services does not remove the client’s responsibility to pay outstanding invoices.
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18. TERMINATION
18.1 Either party may terminate an ongoing arrangement by providing reasonable notice, subject to any separate written contract.
18.2 Flash Cleaning Services may terminate services immediately in circumstances including serious non-payment, serious health and safety concerns, threatening or abusive behaviour, unlawful activity or a serious breach of these Terms.
18.3 Any outstanding invoices remain payable following termination.
18.4 Any provisions which by their nature should continue after termination, including payment, confidentiality, data protection and liability provisions, will continue to apply where appropriate.
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19. BUSINESS CONTINUITY AND UNFORESEEN EVENTS
19.1 Flash Cleaning Services will make reasonable efforts to provide services as agreed.
19.2 We will not be responsible for delays or inability to provide services caused by circumstances outside our reasonable control, including severe weather, natural disasters, power failures, serious illness, accidents, transport disruption, government restrictions, industrial action or other unforeseen events.
19.3 Where reasonably possible, Flash Cleaning Services will notify affected clients and seek to rearrange the service.
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20. CHANGES TO THESE TERMS
20.1 Flash Cleaning Services may update these Terms from time to time.
20.2 Where changes materially affect an ongoing contractual arrangement, reasonable notice will be provided to the client.
20.3 The version of the Terms applicable to a particular service or contract will normally be the version accepted by the client at the time of booking or commencement, unless otherwise agreed.
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21. DISPUTE RESOLUTION
21.1 If a dispute arises, both parties should first attempt to resolve the matter through reasonable communication.
21.2 Clients should raise any invoice dispute promptly and provide sufficient information for Flash Cleaning Services to investigate.
21.3 Nothing in these Terms prevents either party from exercising any legal rights available to them.
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22. GOVERNING LAW
22.1 These Terms are governed by the laws of England and Wales.
22.2 The courts of England and Wales shall have jurisdiction over disputes arising from these Terms, subject to any mandatory legal rights applicable to the parties.
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23. ACCEPTANCE OF TERMS
23.1 By requesting, booking, accepting or continuing to use services provided by Flash Cleaning Services, the client confirms that they have had the opportunity to read and understand these Terms and agree to be bound by them.
23.2 Where a separate written contract has been entered into between Flash Cleaning Services and a client, the terms of that contract will take precedence over these Terms to the extent of any inconsistency.
